About Us
Our Mission
Our mission is to empower and assist researchers to conduct better, more reliable research that drives real-world impact.
We achieve this by helping researchers implement robust quality management systems in their laboratories, enabling them to meet industry standards, secure investment, and accelerate the translation of their discoveries into life-changing outcomes. We want to empower and assist researchers to conduct better, more reliable research that drives real-world impact.
Our Vision
Our vision is a world where every research endeavour is accurate, reproducible, and conducted with professionalism. Ensuring that each scientific breakthrough becomes a solid foundation for the next, ultimately advancing knowledge and improving lives.
Our Core Values
- Expertise: Our deep industry knowledge, drawn from years of experience in various roles, forms the bedrock of our work.
- Compliance and Accountability: We believe in the importance of meeting regulatory and funding body requirements. Our systems are designed to ensure that researchers can easily meet compliance standards, helping them navigate complex requirements without compromising scientific quality.
- Innovation and Practicality: We are driven by the need to innovate while remaining practical. Our solutions are created by researchers, for researchers, ensuring that they enhance research processes without introducing unnecessary complexity or burdens.
- Support and Guidance: We are dedicated to providing ongoing support, offering both expert advice and hands-on assistance in navigating the complexities of regulatory requirements and system implementation, enabling researchers to stay focused on their work.
Meet Our Team
Keren Natalia
Founder | Content Lead
Keren brings a powerful combination of scientific expertise and quality management leadership to her role. With a technical background in Biotechnology and Immunology and over a decade in quality management systems, she serves as both Content Lead and the founder/director of SmartQMS, our parent company. Under her guidance, numerous Australian startups have successfully implemented robust QMS frameworks and obtained critical ISO certifications and accreditations.
Abigail Theo
Course Developer
Abigail brings her expertise in quality auditing and operations spanning multiple industries. She excels at identifying the most effective teaching approaches for diverse audiences. Abigail works collaboratively with the team and, meticulously checks each element to ensure course content is both technically accurate and engaging.
Jamie Li
Creative/Course Developer
A scientist and a creative, Jamie specialises in transforming complex concepts into visually engaging resources. With a keen eye for design, she creates graphics that make technical information accessible and appealing. Jamie works collaboratively with the team to develop visual tools that enhance understanding of quality systems, turning abstract standards into concrete, practical resources that resonate with clients across all organisational levels.
Linh Huynh
Creative Intern
An animator and illustrator, Linh specialises in transforming ideas into clear, engaging visuals. With a foundation in Animation and Interactive Technology, she brings both technical expertise and creative craft to her work. Linh has collaborated on numerous community-led projects, where she honed her ability to translate complex themes into accessible, visually striking designs. She works closely with the team to develop graphics and visual tools that enhance communication, ensuring information is both compelling and easy to understand.
Khoi Nguyen
Quality Officer Intern
A communicator and problem-solver, Khoi bridges technical knowledge with clear, accessible resources. Currently pursuing a Bachelor of Medical Science, he has led multiple student ambassador projects, where he represented his cohorts, gathered feedback, and transformed insights into practical tools that improved learning experiences. From designing anonymous feedback systems to creating tailored course resources, Khoi has developed a strong foundation in understanding user needs and translating them into solutions.